Return Policy
Credit returns and conditions
Last Updated: 3 December 2025
At paperclip, we want you to be satisfied with your credit purchases. This policy explains when and how credits can be returned.
Important: No Cash Refunds
paperclip does not provide cash refunds for credit purchases. All returns are processed as credit returns to your account.
Eligibility for Credit Returns
- Invalid contact information - The customer's phone number or email is incorrect
- Duplicate leads - You were charged twice for the same lead
- Fraudulent requests - The request was clearly fake or spam
- Technical errors - System errors that resulted in incorrect charges
Not Eligible for Returns
- Customer not responding to your contact attempts
- Customer chose a different professional
- Project cancelled by the customer after initial contact
- Dissatisfaction with the lead quality (if information was accurate)
How to Request a Credit Return
1
Contact our support team within 7 days of unlocking the lead
2
Provide the lead ID and reason for the return request
3
Our team will review your request within 2-3 business days
4
If approved, credits will be returned to your account