Professional Guidelines
Standards for success on paperclip
These guidelines help maintain a high-quality marketplace for everyone. Following them will help you succeed and build a great reputation.
Communication Standards
Good communication is key to winning customers and getting great reviews.
- Respond to leads within 24 hours
- Be professional and courteous in all messages
- Provide clear, detailed quotes
- Keep customers updated on project progress
- Never use offensive or discriminatory language
Service Quality
Deliver excellent work to build your reputation.
- Only accept jobs you're qualified to complete
- Arrive on time for appointments
- Complete work to the agreed standard
- Address any issues or complaints promptly
- Leave work areas clean and tidy
Pricing & Transparency
Build trust through honest, clear pricing.
- Provide accurate quotes before starting work
- Explain any additional costs upfront
- Never add hidden fees after agreeing on a price
- Provide itemized invoices when requested
Profile Requirements
Maintain an accurate and professional profile.
- Use your real business name and information
- Keep your service categories accurate
- Update your availability regularly
- Only showcase work you actually performed
Policy Violations
Violations of these guidelines may result in warnings, suspension, or permanent removal from paperclip.
Questions?
If you have questions about these guidelines, please contact our support team.
Contact Support