Privacy Policy

Your privacy matters to us. This policy explains how paperclip handles your personal information.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Business name, address, service categories, bio
• Service Requests: Description of services needed, location, budget
• Communications: Messages sent through our platform

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: IP address, postal code (with permission)

2. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Match Buyers with relevant Professionals
• Process transactions and send notifications
• Communicate with you about your account
• Ensure platform safety and prevent fraud
• Analyze usage patterns to improve user experience
• Comply with legal obligations

3. Information Sharing

3.1 With Other Users

When a Professional unlocks a service request, we share the Buyer's contact information (name, phone, email) with that Professional. Buyers can see Professional profiles and business information.

3.2 With Service Providers

We share information with third parties who help us operate our platform:

• Payment processors (ToyyibPay)
• SMS providers (for verification)
• Cloud hosting providers
• Analytics services

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS)
• Secure password hashing
• Regular security audits
• Access controls for employee data access

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

6. Your Rights

Under Malaysian privacy laws (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Lodge complaints with authorities

7. Children's Privacy

paperclip is not intended for users under 18. We do not knowingly collect information from children.

8. International Data Transfers

Your data may be processed in countries outside Malaysia. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

10. Contact Us

For privacy-related inquiries:

• Email: privacy@paperclip.my
• Address: Level 10, Menara KL, Kuala Lumpur, Malaysia